Projects

Tools people actually use.

Learning tools, portals and automation, each designed around a real workflow and the people in it.

Conversation Coach · Scenario 4 · “My account is locked”

MMargaret is speaking

YouYou’re speaking

MMargaret is speaking

YouYou’re speaking

MargaretI got a text saying my account is locked. It asked me to click a link. Did I do something wrong?

You · transcribedYou did the right thing by coming in, Margaret. Let’s look at it together.

MargaretOh, thank you. I was so worried I couldn’t sleep.

You · transcribedBefore we open your account, I’ll just confirm it’s you — then we’ll go through that text.

Listening… speak when Margaret finishesRecording your reply · 0:06Margaret is answering…Recording your reply · 0:09

Voice practice for bank staff

Customer Conversation Coach

Bank staff practise real customer conversations out loud with a lifelike customer, then replay the call with coaching on every moment.

A retail bank · Delivered

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Room 204 · 2nd floorScanned at the door · evening shift

Call 911

First aid tonight: Priya S.ext. 2210 · front office

What’s happening?

FireMedicalEarthquakeLockdownHold & secureGas leak

FireRoom 204 · do these in order

1Pull the fire alarm — nearest is by the east stairs

2Tell your class to leave everything and follow you

3Close the door behind you — don’t lock it

4Take the east stairs down and out the front door

5Go to Assembly point A in the front lot

6Count your class and tell the warden, Daniel R.

Your way out from Room 204 Fire route

♥Nearest AEDHallway by Room 204 · 12 m!ExtinguisherOutside Room 205♿Can’t use stairs?Area of refuge · west stairs

You are hereYour routeAED · first aid kitAlarm · extinguisher

Emergency procedures and drills for school staff

Emergency Response Guide

Scan the code by any classroom door to see exactly what to do: the steps for each emergency, who’s on first aid tonight, and the way out from that room.

An adult learning school · Delivered

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Classes · Fall term

The StudioClassesWorkshopsOpen studioGift cardsMy account

Fall term classesVancouver · new sessions start October 14

AllCeramicsPaintingDrawingKids

Wheel Throwing ITue 6:00 pm · 8 weeks$2402 spots left1 spot left

Hand BuildingSat 10:00 am · 6 weeks$1955 spots left

Glaze LabThu 7:00 pm · 4 weeks$150Waitlist

Acrylic PaintingWed 6:30 pm · 6 weeks$1854 spots left

Watercolour BasicsMon 10:00 am · 6 weeks$1706 spots left

Abstract PaintingSun 1:00 pm · 4 weeks$1603 spots left

Wheel Throwing ICeramics · Beginner · with Jordan L.Choose a start date

Oct 14Jan 13

Tuesdays 6:00–8:30 pm8 weeks

All clay and firing included2 spots left

Pay $240 and book

You’re booked for Wheel Throwing I · receipt sent to your email

Booking and class management for an art studio

Studio Class Portal

Students browse and book classes online, instructors take attendance on a tablet, and the manager sees enrolment, payments and supplies in one place.

An art studio in Vancouver · Delivered

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Customer Purchase Predictor

InsightsOverviewCustomersProductsForecastsCampaignsData sources

Customer overviewReal data · Online Retail II (UCI) · Dec 2009 – Dec 2011

Customers5,852

Orders36,594

Came back at least once72%

Typical gap between orders32 days

Customer behaviour prediction for retailers

Customer Purchase Predictor

Predicts which customers will shop again soon, what they’re likely to buy, and how interests shift through the year — built and tested on 36,594 real orders.

Demo on real, public retail data · Working demo

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Have a process that should be simpler?

Tell us about the work and the people who do it. The first conversation costs nothing, and if we’re not the right fit, we’ll say so.

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